1. DO YOU SHIP INTERNATIONALLY?
Yes, we offer international shipping worldwide.
2. HOW MUCH DOES SHIPPING COST?
Shipping charges are calculated automatically at checkout before payment is completed.
3. WHAT IF MY ORDER IS DELAYED AT CUSTOMS?
Any delays caused by customs authorities in the destination country are outside our control.
4. HOW WILL MY ORDER BE SHIPPED?
Your order will be shipped through one of our trusted delivery partners. Once dispatched, tracking information will be shared when available.
5. DELIVERY TIMELINES BY REGION
UNITED ARAB EMIRATES
Gift / Standard Delivery
- Free shipping
- Delivery in 1–2 working days
Wall Art
- Free shipping
- Delivery in 1–2 weeks
Customize
- Free shipping
- Delivery in 1–2 weeks upon design approval
GCC — KSA, Kuwait, Qatar, Oman & Bahrain
Gifts Express Delivery
- Free shipping on orders above AED 1,000
- Delivery in 7–10 working days
- No customs duties
Wall Art
- Free shipping on orders above AED 1,000
- Delivery in 2–3 weeks
- No customs duties
Customize
- Free shipping on orders above AED 1,000
- Delivery in 2–3 weeks upon design approval
- No customs duties
7. ARE SALE ITEMS ELIGIBLE FOR FREE SHIPPING?
Items purchased under the Sale category are not eligible for free shipping. Shipping charges will be calculated at checkout based on the delivery location and product type.
DELIVERY SERVICE PROVIDERS
Delivery is performed by third-party courier providers. Delays or delivery issues caused directly by the courier, customs, weather, access restrictions or circumstances outside Alkhatt’s reasonable operational control may affect estimated delivery times. Alkhatt will assist with reasonable follow-up with the delivery provider where appropriate.