1. WHAT IF I’M NOT HAPPY WITH MY PURCHASE?
We want you to be satisfied with your order. If you are not happy with your purchase for any reason, please contact us to begin the return process.
2. CAN I CANCEL MY ORDER?
If your order has already been processed, cancellation will be handled as a return. Items must be returned in their original condition and packaging within 21 days from the confirmed delivery date.
3. WHICH ITEMS CANNOT BE RETURNED?
- Wall art
- Furniture
- Customized or personalized items
- Pre-orders
- Sale items
4. HOW DO I RETURN AN ITEM?
Contact us and follow the instructions provided. We will guide you through the process and arrange collection or provide return-shipping guidance depending on your location.
5. ARE THERE RETURN FEES?
Returns within the UAE are free of charge. Original premium delivery charges, including express or same-day delivery fees, are non-refundable.
International returns are not free. Customers are responsible for return shipping charges and any applicable payment-processing fees. Original shipping fees are also non-refundable.
6. CAN I CANCEL A RETURN REQUEST?
Yes. You can cancel your return request by contacting us before collection has been arranged or processed.
7. DO YOU OFFER EXCHANGES?
We currently do not offer standard exchanges. If you would like a different item, complete the normal return process first. Once the return is approved, you may place a new order.
8. CAN I RETURN A GIFT PURCHASED FROM THE WEBSITE?
Yes. Gifts may be returned in their original condition and packaging, but refunds for gifts are issued as store credit rather than cash. Please contact us with the gift details. You must have an account with us to receive the store credit, and the original purchaser will not be notified.
9. HOW LONG DOES A REFUND TAKE?
Once your return has been received and inspected, usually within 5 working days, the refund or store credit will be processed according to your payment method:
- Original payment method: Your bank or payment provider may take 7–14 working days to complete the refund.
- Cash on Delivery: Refunds are issued as store credit within 2–3 working days.
- Store credit: Credit will normally be returned to your account within 2–3 working days.
10. CAN I RECEIVE A CASH REFUND FOR A CASH ON DELIVERY ORDER?
No. Refunds for Cash on Delivery purchases are issued as store credit.
11. WHAT IF MY ITEM ARRIVES DAMAGED?
Please notify us within 24 hours of delivery and send clear photographs showing the damage. We will arrange a replacement where available, or provide a refund/store credit.
12. WHAT IF I RECEIVE THE WRONG ITEM?
Contact us within 24 hours of delivery and provide photographs of the incorrect product. We will arrange for the correct product to be sent or issue a refund/store credit if it is unavailable.
13. CAN I RETURN AN ITEM THAT I DAMAGED?
Products damaged through misuse, incorrect handling or improper care cannot be returned. Please follow the recommended cleaning, installation and maintenance guidance.
14. ARE GIFT CARDS REFUNDABLE?
Gift cards are non-refundable and cannot be exchanged for cash. If an eligible return is approved for an order paid using a gift card, the eligible amount will be returned as store credit.